UPDATE: Anthropic's non-existant customer support
I know most people here are likely power users with ample token budgets but I am not. I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and
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指标快照
points · 2 votes
2026-10-23 10:00:28.767Z
cumulative since publication
研究分析
来源记录
来源描述：I know most people here are likely power users with ample token budgets but I am not. I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and
现有背景
来源票数: 2 votes (2026年10月23日 UTC; cumulative since publication)；前次同口径记录为 2（2026年10月23日 UTC），两个观测值不等于需求增长。 可供比较的近期同类记录：“Stanford CS 329Z: Engineering AI Agents” (Hacker News, 2026年11月13日)；“United Airlines blocks AI agents from booking flights” (Hacker News, 2026年11月13日)。主题相近仅用于导航，未核验其是否属于同一需求或独立证据。
研究状态
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