UPDATE: Anthropic's non-existant customer support
I know most people here are likely power users with ample token budgets but I am not. I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and
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points · 2 votes
2026-10-23 10:00:28.767Z
cumulative since publication
Research analysis
Source record
Source account: I know most people here are likely power users with ample token budgets but I am not. I use claude-cli (the 22$/€ plan) for code in thesis related work in varying ways and a reset I had banked (valid until today) vanished from my account without warning or explanation (not even a history of resets or similar). I thought this would be an easy fix but somehow the support agent can see every usage stat and reset time I have but that one. It refuses to escalate the issue to someone who can help and
Available context
Source votes: 2 votes (Oct 23, 2026 UTC; cumulative since publication); previous same-scope observation: 2 (Oct 23, 2026 UTC). These observations do not establish demand growth. Recent records to compare: “Stanford CS 329Z: Engineering AI Agents” (Hacker News, Nov 13, 2026); “United Airlines blocks AI agents from booking flights” (Hacker News, Nov 13, 2026). Shared themes are navigation hints; they have not been verified as the same need or independent corroboration.
Research status
This record has not been assigned a sufficiently supported main content category. No commercial or performance conclusion is generated.
Missing evidence
The main event, affected audience and supporting primary source need review.
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Read the original and identify the decision it supports before choosing an analysis framework.